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Downtime

Brief outage of core system

Dec 11 at 04:07pm CET
Affected services
Main website
Authentication Service
Self Managed AFFiNE Instance
Image CDN
QR System/Link shortener
General application manager
Gamehosting Panel
Processing Server
Hosting Manager
Processing Server
Main Website
Authentication Service
Self Managed AFFiNE Instance
Image CDN
QR System/Link shortener
Gamehosting Panel
General application manager

Resolved
Dec 11 at 04:08pm CET

After an investigation, we have determined that the reason for this issue was a firewall rule that got triggered after an influx of suspicious requests. This was fixed by revising the rule, and by adding further upstream filtering/ddos protection.

Created
Dec 11 at 04:07pm CET

Our monitoring has detected a short-lived issue about our core processing server. As a result, all services hosted were unavailable briefly, with the exception of the main website, that was still available due to upstream caches.

Initial investigation indicates that this was caused by a brief connectivity loss to our server. By our internal monitoring, the loss of connectivity lasted a total of 24 seconds, but it was enough to trigger monitoring alerts.

The server connectivity and access to services is now as expected, but we will continue investigating in a root cause.